Monitoring, support and proactive management
of network infrastructures
Ikusi ONCE is responsible for the monitoring, support and proactive management of network infrastructures. It offers attention, resolution, and analysis of incidents to issues that affect the availability and functionality of our clients from a single point.
Ikusi ONCE has more than 100 certified engineers completely focused on all of our client´s activities. We operate 24x7, always ensuring the best service and the ability to manage more than 17 thousand devices and more than 50 thousand tickets on average per year.
Our facilities are designed to cover the main safety standards that every Monitoring Center specialized in Networks, Security and IT must have. Our consoles allow our colleagues to develop workplans for care and support in an efficient way to ensure the continuity of operational services.
We work with operational and administrative processes based on best practices (ITIL) and with international certifications such as: ISO 20000, ISO 27001, and ISO 22301. In addition to a data center certified by ICREA. These allows us to integrate a portfolio of managed services that covers the entire life cycle of the technology.
That is how Ikusi ONCE can meet the markets changing demands in the coming years, allowing Ikusi to increase its participation in the field of advanced technology services and solutions in Latin America. Also, we offer our clients a safe bet as a strategic partner for the development of their business.