The engagement center service from Ikusi allows you to create a customizable monitoring and follow-up platform for customer service. Unlike regular contact centers, our engagement center provides an experience that integrates voice services, artificial intelligence, mobility and analytics.
This advanced collaboration platform is based on a cloud model that allows to increase characteristics to move, in a controlled and secure way, beyond a traditional contact center according to market demand.
Ultimately, this translates into an increased consumer loyalty due to the constant evolution of customer service that enables a unique experience.
What will the engagement center help you with?
- Providing customer service that is focused on satisfaction.
- Facilitating digital consumption and consumer contact.
- Increasing customer retention.
- Integration with different platforms.
- Agility of platform deployment.
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