The engagement center service from Ikusi allows you to create a customizable monitoring and follow-up platform for customer service. Unlike regular contact centers, our engagement center provides an experience that integrates voice services, artificial intelligence, mobility and analytics.

This advanced collaboration platform is based on a cloud model that allows to increase characteristics to move, in a controlled and secure way, beyond a traditional contact center according to market demand.

Ultimately, this translates into an increased consumer loyalty due to the constant evolution of customer service that enables a unique experience.

Ikusi. Technological solutions.

What will the engagement center help you with?

  • Providing customer service that is focused on satisfaction.
  • Facilitating digital consumption and consumer contact.
  • Increasing customer retention.
  • Integration with different platforms.
  • Agility of platform deployment.

Sectors

Ikusi. Digital Marketing Agencies

Digital Marketing Agencies

Ikusi. Customer Service

Customer Service

Ikusi. Retail

Retail

Ikusi. Electronic Commerce

Electronic Commerce

Need more info?

Fill out the form and one of our experts will be in contact with you.

Message sent!

We will contact you soon.