Customer Experience is a technology adoption service developed by Ikusi, which combines data analysis, continuous listening and the application of advanced methodologies to achieve business success.
This service is based on the study of time and the use given by applications, as well as business software tools that help identify the areas of opportunity while in use, correct them and achieve optimal use.
This is achieved by listening to the client to identify and know their business results and generate a strategic adoption plan, as well as its execution in order to achieve their KPIs. These plans cover since specialized training of end user, communication plans, usability reports and support services.
How will having the Customer Experience service help you?
- Cost efficiency
- Employee satisfaction
- Business continuity
- Time efficiency
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